1. Submit your Order Form online or by fax along with any questions or revisions you have.
2. Please provide 48 hours for review of your order. Upon review we will email you with any additional questions or requirements.
3. Once all details are confirmed we will provide you with an invoice/estimate including shipping costs for your approval.
4. When the invoice/estimate meets your approval, confirm that shipping and all other information is correct. Payment is required in advance.
5. Once payment has been received your costume will be scheduled for production and you will receive notice of receipt of payment and an estimated completion date.
Q. How long does it take to complete an order?
A. Production times vary depending on the season and range from 5 to 10 weeks. January, February and March are our busiest months. *Please note orders are only scheduled once payment is received.
Q. Can I submit an order by phone?
A. While we'd be glad to help answer any of your questions and provide you with direct, we require orders be submitted by Email or Fax.
Q. Can you ship internationally?
A. We ship worldwide and offer a wide range of shipping options to suit your needs.
Q. Where do I find pricing for your costumes?
A. Using our drop down menu system for the Made to Measure designs you can determine the price for your costume online. To find out pricing for our Custom designs you need to inquire either by email or phone.
Q. How can I pay for my outfit?
A. We accept VISA, MASTERCARD, AMEX, Cash, Check and Money Orders. Debit payments are also accepted locally. *Please note Checks and Money Orders must be made payable in Canadian Dollars.
Q. Where can I choose fabrics?
A. You can view our Fabrics online. You can also request for specific fabric swatches to be mailed to you.
Q. What type of crystal or rhinestones do you use?
A. We only use Swarovski Crystal with our costumes. All arrangements are hand made on site for each individual costume to ensure the color and style of crystal best match your design.
Q. Can I submit a design or drawing for you to make?
A. We're happy to have our designers work with your design ideas to create a unique costume specifically for you.
Q. Do you have a store front?
A. Yes, we have a store front open during regular business hours where you can come and view examples of our product along with some of the stock we carry.
Q. Do I need to book an appointment to come in?
A. While we do accept drop in customers it is best to schedule an appointment when planning a new costume so we can ensure priority. You can Contact Us to book your appointment.
Q. Do you offer returns?
A. Packaged apparatus and appliquťs can be returned within 30 days of delivery, if unused. There are No refunds or exchanges on Custom or Made to Measure Costumes, Fabrics, Unpackaged Apparatus Tape or Cut Sequin and Trims.
Q. Do you provide alterations on existing costumes?
A. Yes we are able to provide alterations to existing costumes. Please note that you must first obtain authorization from an Illusion Representative before shipping any packages.
Q. What do I do if I receive a costume and I have a problem?
A. We take pride in our ability to create a high quality costume and will work with you to achieve this. There is no charge for alterations required within 30 days of receipt, as long as the provided measurements and information were correct. Please note that you must first obtain authorization from an Illusion Representative before shipping any packages.